CODE OF ETHICS:

Vivrant Marketing, LLC will adhere to the following guidelines:

  • We honor and respectfully exercise any authority and/or privileges provided to us by our clients.
  • We will be upfront with our rates and fees from the project initiation, so you will be clear on what our roles and expectations are as the project undergoes.
  • We will maintain a high level of competence, as well as staying current with new trends in the web design and development industry.
  • We will always work to the best of our abilities to ensure the timely delivery and success of every web project.
  • We will protect sensitive information given by clients and customers as private and confidential. All credit card, social security and personal information transactions will be performed on secured servers (SSL encryption).

Vivrant Marketing, LLC is committed to protecting your personal and company’s privacy. In order to provide a quick and accurate response to your design/marketing project, Vivrant Marketing, LLC asks only for the information necessary to complete your order with precision. All the information is strictly for the use of Vivrant Marketing, LLC and its affiliates. It will not be shared with any other third party.

The information we gather and how we use it:

When you submit a request for a project, we need to know your name, your company’s name, your email address, your mailing address, and web access information (if applicable). This allows us to process and complete your order and to notify you of your order status. We also ask some information about your company in order to have a creative direction for your company’s needs.

REFUND POLICY

We guarantee your 100% satisfaction or your money back. An administration fee of 6.5% of your original purchase price will be deducted from the amount refunded and labor costs may apply. The refund policy will not take effect in any of the following events:

  1. If you have approved your design.
  2. If work was commenced on one of your samples and 2 or more design changes were effected at your request.
  3. If the party for whom the project is being completed closes, or changes its name or activity.
  4. If the project was cancelled for reason(s) unrelated to the responsibilites of Vivrant Marketing.
  5. If you do not communicate with Vivrant Marketing for more than 6 months following the submission of the design.
  6. If other design companies were hired to work on the project in collaboration.

How the money will be transferred:

If you have paid using your credit card or bank account – the money will be transferred back to your account. It may take up to 6-10 business days before the money will appear on your account. If you have paid using a check or a money order your refund will be sent to you by check.

LEGAL RIGHTS AGREEMENT

All rights and copyrights of the design and artwork Vivrant Marketing has created and designed for a specific client belong to Vivrant Marketing, LLC and shall be recognized as a work leased by Vivrant Marketing. Vivrant Marketing holds the right to display all designs created for a client as a work of Vivrant Marketing and affiliates.

Vivrant Marketing does not file a trademark application with respect to the designs created for its client. In the instance that the client aims to trademark the design, the client must request written permission from Vivrant Marketing, LLC for the release of the artwork.

In the event that payment for any design is not made in accordance with the payment policies of Vivrant Marketing, then all of client’s rights in and to the design created for it, including any trademark property, will immediately revert back to Vivrant Marketing, LLC.

CMYK, PANTONE COLORS, PRINTING RESPONSIBILITY:

For the purpose of versatility we will supply your final files in different color modes such as RGB, CMYK, and may contain Pantone colors.  When you are approving your design on the computer monitor, you are only approving RGB colors. Computer screens can only reproduce RGB colors and only simulates other color modes. When we convert your files into different color modes (CMYK, Pantone) we hold no responsibility for matching exactly your approved RGB colors. Please double-check and make sure the printer specifies the right color. Furthermore when printing in CMYK process the printed colors may vary. This is due to a non standardized color pallet used by this process printers, and calibration of the machine. Vivrant Marketing, LLC removes all responsibilities for the outcome of the printing quality and colors.

EYENAMIC DESIGNS HOLDS NO RESPONSIBILITY FOR REPLICATED IMAGES:

Vivrant Marketing removes its responsibility from any copyright violation or warranties regarding any idea provided by the client that is provided, or requested, to use in the design process. In such circumstances Vivrant Marketing cannot guarantee the originality of its work and therefore will not be held liable for any damages or violations. By providing images and files to Vivrant Marketing, LLC, you are acknowledging that you are aware and adhere to this policy.

LOSS OF DATA:

Vivrant Marketing, LLC will take all appropriate precautions to safeguard its servers and data contained within, however Vivrant Marketing, LLC will not be held responsible for any loss of client data stored or intended to be stored on the servers and on backup devices. The client will not be entitled to any form of compensation from Vivrant Marketing, LLC in the event of loss of data, therefore it is recommended that the client also takes steps to back up the respective materials.

WEBSITE RESPONSIBILITY:

Vivrant Marketing, LLC holds no responsibility for any edits or revisions made to a website or web project that were not made by Vivrant Marketing. If any issues or errors occur from this circumstance, Vivrant Marketing, LLC has the right to charge a labor fee for fixing any such errors.

PRICES AND SERVICES:

Vivrant Marketing may make changes to the website and information provided at any time without notice.

PROJECT MANAGEMENT CONTINGENCIES:

Vivrant Marketing, LLC adheres to a strict guideline when providing clients with accurate proposals and contracts. If any deliverables fall outside of the agreed project scope, Vivrant Marketing, LLC has the right to deliver a revised contract with the requested scope revisions to the client. No work will be commenced until the revised contract is agreed upon and signed.

TERMS OF REVISIONS: 

Vivrant Marketing, LLC will outline the amount of revisions allowed on a project within the proposal and/or contract of a project commencement. Any extra revisions, additional drafts or draft samples are subject to an additional charge.